Upload Conversion Adjustments

Once a conversion has already been reported to Google Ads, you can adjust the conversion at a later point in time in the Google Ads API.

In order to adjust a conversion, you must first have a conversion action set up, and you must also have recorded the conversions that you are about to adjust.

Code example

The Google Ads API supports using order_id, also known as transaction ID, to identify the conversion to adjust with the ConversionAdjustmentUploadService.

To get the conversion_action_id required to make a conversion adjustment, you can do one of the following:

  • Obtain the value from the ctId parameter available in the URL when you click conversion details in the Google Ads UI.

  • Query the Google Ads API for conversion_action.id in the conversion_action report.

Java

private void runExample(
    GoogleAdsClient googleAdsClient,
    long customerId,
    long conversionActionId,
    String orderId,
    String adjustmentType,
    String adjustmentDateTime,
    @Nullable Float restatementValue)
    throws InvalidProtocolBufferException {
  // Gets the conversion adjustment enum value from the adjustmentType String.
  ConversionAdjustmentType conversionAdjustmentType =
      ConversionAdjustmentType.valueOf(adjustmentType);

  // Applies the conversion adjustment to the existing conversion.
  ConversionAdjustment conversionAdjustment =
      ConversionAdjustment.newBuilder()
          .setConversionAction(ResourceNames.conversionAction(customerId, conversionActionId))
          .setAdjustmentType(conversionAdjustmentType)
          // Sets the orderId to identify the conversion to adjust.
          .setOrderId(orderId)
          // As an alternative to setting orderId, you can provide a GclidDateTimePair, but
          // setting orderId instead is strongly recommended.
          // .setGclidDateTimePair(
          //     GclidDateTimePair.newBuilder()
          //         .setGclid(gclid)
          //         .setConversionDateTime(conversionDateTime)
          //         .build())
          .setAdjustmentDateTime(adjustmentDateTime)
          .build();

  // Sets adjusted value for adjustment type RESTATEMENT.
  if (restatementValue != null
      && conversionAdjustmentType == ConversionAdjustmentType.RESTATEMENT) {
    conversionAdjustment =
        conversionAdjustment.toBuilder()
            .setRestatementValue(
                RestatementValue.newBuilder().setAdjustedValue(restatementValue).build())
            .build();
  }

  // Creates the conversion upload service client.
  try (ConversionAdjustmentUploadServiceClient conversionUploadServiceClient =
      googleAdsClient.getLatestVersion().createConversionAdjustmentUploadServiceClient()) {
    // Uploads the click conversion. Partial failure should always be set to true.
    UploadConversionAdjustmentsRequest request =
        UploadConversionAdjustmentsRequest.newBuilder()
            .setCustomerId(Long.toString(customerId))
            // Enables partial failure (must be true).
            .setPartialFailure(true)
            .addConversionAdjustments(conversionAdjustment)
            .build();
    UploadConversionAdjustmentsResponse response =
        conversionUploadServiceClient.uploadConversionAdjustments(request);

    // Extracts the partial failure error if present on the response.
    ErrorUtils errorUtils = ErrorUtils.getInstance();
    GoogleAdsFailure googleAdsFailure =
        response.hasPartialFailureError()
            ? errorUtils.getGoogleAdsFailure(response.getPartialFailureError())
            : null;

    // Constructs a protocol buffer printer that will print error details in a concise format.
    final Printer errorPrinter = JsonFormat.printer().omittingInsignificantWhitespace();
    // Prints the results for each adjustment, including any partial errors returned.
    for (int opIndex = 0; opIndex < request.getConversionAdjustmentsCount(); opIndex++) {
      ConversionAdjustmentResult result = response.getResults(opIndex);
      if (errorUtils.isPartialFailureResult(result)) {
        // The operation failed. Prints the error details.
        for (GoogleAdsError googleAdsError :
            errorUtils.getGoogleAdsErrors(opIndex, googleAdsFailure)) {
          System.out.printf(
              "%4d: Partial failure occurred: %s%n", opIndex, errorPrinter.print(googleAdsError));
        }
      } else {
        System.out.printf(
            "%4d: Uploaded conversion adjustment for conversion action '%s' and order ID '%s'.%n",
            opIndex, result.getConversionAction(), result.getOrderId());
      }
    }
  }
}
UploadConversionAdjustment.java

C#

public void Run(GoogleAdsClient client, long customerId, long conversionActionId,
    string orderId, string adjustmentDateTime,
    ConversionAdjustmentType adjustmentType,
    double? restatementValue)
{
    // Get the ConversionAdjustmentUploadService.
    ConversionAdjustmentUploadServiceClient conversionAdjustmentUploadService =
        client.GetService(Services.V16.ConversionAdjustmentUploadService);

    // Associate conversion adjustments with the existing conversion action.
    ConversionAdjustment conversionAdjustment = new ConversionAdjustment()
    {
        ConversionAction = ResourceNames.ConversionAction(customerId, conversionActionId),
        AdjustmentType = adjustmentType,
        // Sets the orderId to identify the conversion to adjust.
        OrderId = orderId,
        // As an alternative to setting orderId, you can provide a GclidDateTimePair,
        // but setting orderId instead is strongly recommended.
        //GclidDateTimePair = new GclidDateTimePair()
        //{
        //    Gclid = gclid,
        //    ConversionDateTime = conversionDateTime,
        //},
        AdjustmentDateTime = adjustmentDateTime,
    };

    // Set adjusted value for adjustment type RESTATEMENT.
    if (adjustmentType == ConversionAdjustmentType.Restatement)
    {
        conversionAdjustment.RestatementValue = new RestatementValue()
        {
            AdjustedValue = restatementValue.Value
        };
    }

    try
    {
        // Issue a request to upload the conversion adjustment.
        UploadConversionAdjustmentsResponse response =
            conversionAdjustmentUploadService.UploadConversionAdjustments(
                new UploadConversionAdjustmentsRequest()
                {
                    CustomerId = customerId.ToString(),
                    ConversionAdjustments = { conversionAdjustment },
                    // Enables partial failure (must be true).
                    PartialFailure = true,
                    ValidateOnly = false
                });

        // Prints any partial errors returned.
        // To review the overall health of your recent uploads, see:
        // https://developers.google.com/google-ads/api/docs/conversions/upload-summaries
        if (response.PartialFailureError != null)
        {
            // Extracts the partial failure from the response status.
            GoogleAdsFailure partialFailure = response.PartialFailure;
            Console.WriteLine($"{partialFailure.Errors.Count} partial failure error(s) " +
                $"occurred");
        }
        else
        {
            ConversionAdjustmentResult result = response.Results[0];
            // Print the result.
            Console.WriteLine($"Uploaded conversion adjustment value of" +
                $" '{result.ConversionAction}' for Google Click ID " +
                $"'{result.GclidDateTimePair.Gclid}'");
        }
    }
    catch (GoogleAdsException e)
    {
        Console.WriteLine("Failure:");
        Console.WriteLine($"Message: {e.Message}");
        Console.WriteLine($"Failure: {e.Failure}");
        Console.WriteLine($"Request ID: {e.RequestId}");
        throw;
    }
}
UploadConversionAdjustment.cs

PHP

public static function runExample(
    GoogleAdsClient $googleAdsClient,
    int $customerId,
    int $conversionActionId,
    string $orderId,
    string $adjustmentType,
    string $adjustmentDateTime,
    ?float $restatementValue
) {
    $conversionAdjustmentType = ConversionAdjustmentType::value($adjustmentType);

    // Applies the conversion adjustment to the existing conversion.
    $conversionAdjustment = new ConversionAdjustment([
        'conversion_action' =>
            ResourceNames::forConversionAction($customerId, $conversionActionId),
        'adjustment_type' => $conversionAdjustmentType,
        // Sets the orderId to identify the conversion to adjust.
        'order_id' => $orderId,
        // As an alternative to setting orderId, you can provide a 'gclid_date_time_pair', but
        // setting 'order_id' instead is strongly recommended.
        // 'conversion_date_time' must be in "yyyy-mm-dd hh:mm:ss+|-hh:mm" format.
        /*
        'gclid_date_time_pair' => new GclidDateTimePair([
            'gclid' => 'INSERT_YOUR_GCLID_HERE',
            'conversion_date_time' => 'INSERT_YOUR_CONVERSION_DATE_TIME_HERE'
        ]),
        */
        'adjustment_date_time' => $adjustmentDateTime
    ]);

    // Sets adjusted value for adjustment type RESTATEMENT.
    if (
        $restatementValue !== null
        && $conversionAdjustmentType === ConversionAdjustmentType::RESTATEMENT
    ) {
        $conversionAdjustment->setRestatementValue(new RestatementValue([
            'adjusted_value' => $restatementValue
        ]));
    }

    // Issues a request to upload the conversion adjustment.
    $conversionAdjustmentUploadServiceClient =
        $googleAdsClient->getConversionAdjustmentUploadServiceClient();
    $response = $conversionAdjustmentUploadServiceClient->uploadConversionAdjustments(
        // Enables partial failure (must be true).
        UploadConversionAdjustmentsRequest::build($customerId, [$conversionAdjustment], true)
    );

    // Prints the status message if any partial failure error is returned.
    // Note: The details of each partial failure error are not printed here, you can refer to
    // the example HandlePartialFailure.php to learn more.
    if ($response->hasPartialFailureError()) {
        printf(
            "Partial failures occurred: '%s'.%s",
            $response->getPartialFailureError()->getMessage(),
            PHP_EOL
        );
    } else {
        // Prints the result if exists.
        /** @var ConversionAdjustmentResult $uploadedConversionAdjustment */
        $uploadedConversionAdjustment = $response->getResults()[0];
        printf(
            "Uploaded conversion adjustment of '%s' for order ID '%s'.%s",
            $uploadedConversionAdjustment->getConversionAction(),
            $uploadedConversionAdjustment->getOrderId(),
            PHP_EOL
        );
    }
}
UploadConversionAdjustment.php

Python

def main(
    client,
    customer_id,
    conversion_action_id,
    adjustment_type,
    order_id,
    adjustment_date_time,
    restatement_value=None,
):
    """The main method that creates all necessary entities for the example.

    Args:
        client: an initialized GoogleAdsClient instance.
        customer_id: a client customer ID.
        conversion_action_id: the ID of the conversion action to upload the
            adjustment to.
        adjustment_type: the adjustment type, e.g. " "RETRACTION, RESTATEMENT.
        order_id: the transaction ID of the conversion to adjust. Strongly
            recommended instead of using gclid and conversion_date_time.
        adjustment_date_time: the date and time of the adjustment.
        restatement_value: the adjusted value for adjustment type RESTATEMENT.
    """
    conversion_adjustment_type_enum = client.enums.ConversionAdjustmentTypeEnum
    # Determine the adjustment type.
    conversion_adjustment_type = conversion_adjustment_type_enum[
        adjustment_type
    ].value

    # Applies the conversion adjustment to the existing conversion.
    conversion_adjustment = client.get_type("ConversionAdjustment")
    conversion_action_service = client.get_service("ConversionActionService")
    conversion_adjustment.conversion_action = (
        conversion_action_service.conversion_action_path(
            customer_id, conversion_action_id
        )
    )
    conversion_adjustment.adjustment_type = conversion_adjustment_type
    conversion_adjustment.adjustment_date_time = adjustment_date_time

    # Sets the order_id to identify the conversion to adjust.
    conversion_adjustment.order_id = order_id

    # As an alternative to setting order_id, you can provide a
    # gclid_date_time_pair, but setting order_id instead is strongly recommended.
    # conversion_adjustment.gclid_date_time_pair.gclid = gclid
    # conversion_adjustment.gclid_date_time_pair.conversion_date_time = (
    #     conversion_date_time
    # )

    # Sets adjusted value for adjustment type RESTATEMENT.
    if (
        restatement_value
        and conversion_adjustment_type
        == conversion_adjustment_type_enum.RESTATEMENT.value
    ):
        conversion_adjustment.restatement_value.adjusted_value = float(
            restatement_value
        )

    # Uploads the click conversion. Partial failure should always be set to
    # true.
    service = client.get_service("ConversionAdjustmentUploadService")
    request = client.get_type("UploadConversionAdjustmentsRequest")
    request.customer_id = customer_id
    request.conversion_adjustments.append(conversion_adjustment)
    # Enables partial failure (must be true)
    request.partial_failure = True

    response = service.upload_conversion_adjustments(request=request)

    # Extracts the partial failure error if present on the response.
    if response.partial_failure_error:
        error_details = response.partial_failure_error.details

    for i, conversion_adjustment_result in enumerate(response.results):
        # If there's a GoogleAdsFailure in error_details at this position then
        # the uploaded operation failed and we print the error message.
        if error_details and error_details[i]:
            error_detail = error_details[i]
            failure_message = client.get_type("GoogleAdsFailure")
            # Parse the string into a GoogleAdsFailure message instance.
            # To access class-only methods on the message we retrieve its type.
            GoogleAdsFailure = type(failure_message)
            failure_object = GoogleAdsFailure.deserialize(error_detail.value)

            for error in failure_object.errors:
                # Construct and print a string that details which element in
                # the operation list failed (by index number) as well as the
                # error message and error code.
                print(
                    "A partial failure at index "
                    f"{error.location.field_path_elements[0].index} occurred "
                    f"\nError message: {error.message}\nError code: "
                    f"{error.error_code}"
                )
        else:
            print(
                "Uploaded conversion adjustment for conversion action "
                f"'{conversion_adjustment_result.conversion_action}' and order "
                f"ID '{conversion_adjustment_result.order_id}'."
            )
upload_conversion_adjustment.py

Ruby

def upload_conversion_adjustment(
  customer_id,
  conversion_action_id,
  order_id,
  adjustment_type,
  adjustment_date_time,
  restatement_value
)
  # GoogleAdsClient will read a config file from
  # ENV['HOME']/google_ads_config.rb when called without parameters
  client = Google::Ads::GoogleAds::GoogleAdsClient.new

  # Applies the conversion adjustment to the existing conversion.
  conversion_adjustment = client.resource.conversion_adjustment do |ca|
    ca.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
    ca.adjustment_type = adjustment_type
    ca.order_id = order_id
    ca.adjustment_date_time = adjustment_date_time

    # Set adjusted value for adjustment type RESTATEMENT.
    if adjustment_type == :RESTATEMENT
      ca.restatement_value = client.resource.restatement_value do |ra|
        ra.adjusted_value = restatement_value.to_f
      end
    end
  end

  # Issue a request to upload the conversion adjustment(s).
  response = client.service.conversion_adjustment_upload.upload_conversion_adjustments(
    customer_id: customer_id,
    # This example shows just one adjustment but you may upload multiple ones.
    conversion_adjustments: [conversion_adjustment],
    partial_failure: true
  )

  if response.partial_failure_error.nil?
    # Process and print all results for multiple adjustments
    response.results.each do |result|
      puts "Uploaded conversion adjustment for conversion action #{result.conversion_action} "\
        "and order ID #{result.order_id}."
    end
  else
    # Print any partial errors returned.
    failures = client.decode_partial_failure_error(response.partial_failure_error)
    puts 'Request failed. Failure details:'
    failures.each do |failure|
      failure.errors.each do |error|
        index = error.location.field_path_elements.first.index
        puts "\toperation[#{index}] #{error.error_code.error_code}: #{error.message}"
      end
    end
  end
end
upload_conversion_adjustment.rb

Perl

sub upload_conversion_adjustment {
  my ($api_client, $customer_id, $conversion_action_id, $order_id,
    $adjustment_type, $adjustment_date_time, $restatement_value)
    = @_;

  # Applies the conversion adjustment to the existing conversion.
  my $conversion_adjustment =
    Google::Ads::GoogleAds::V16::Services::ConversionAdjustmentUploadService::ConversionAdjustment
    ->new({
      conversionAction =>
        Google::Ads::GoogleAds::V16::Utils::ResourceNames::conversion_action(
        $customer_id, $conversion_action_id
        ),
      adjustmentType => $adjustment_type,
      # Sets the orderId to identify the conversion to adjust.
      orderId => $order_id,
      # As an alternative to setting orderId, you can provide a 'gclid_date_time_pair',
      # but setting 'order_id' instead is strongly recommended.
      # gclidDateTimePair =>
      #  Google::Ads::GoogleAds::V16::Services::ConversionAdjustmentUploadService::GclidDateTimePair
      #  ->new({
      #    gclid              => $gclid,
      #    conversionDateTime => $conversion_date_time
      #  }
      #  ),
      adjustmentDateTime => $adjustment_date_time,
    });

  # Set adjusted value for adjustment type RESTATEMENT.
  $conversion_adjustment->{restatementValue} =
    Google::Ads::GoogleAds::V16::Services::ConversionAdjustmentUploadService::RestatementValue
    ->new({
      adjustedValue => $restatement_value
    }) if defined $restatement_value && $adjustment_type eq RESTATEMENT;

  # Issue a request to upload the conversion adjustment.
  my $upload_conversion_adjustments_response =
    $api_client->ConversionAdjustmentUploadService()
    ->upload_conversion_adjustments({
      customerId            => $customer_id,
      conversionAdjustments => [$conversion_adjustment],
      partialFailure        => "true"
    });

  # Print any partial errors returned.
  if ($upload_conversion_adjustments_response->{partialFailureError}) {
    printf "Partial error encountered: '%s'.\n",
      $upload_conversion_adjustments_response->{partialFailureError}{message};
  }

  # Print the result if valid.
  my $uploaded_conversion_adjustment =
    $upload_conversion_adjustments_response->{results}[0];
  if (%$uploaded_conversion_adjustment) {
    printf "Uploaded conversion adjustment of the conversion action " .
      "with resource name '%s' for order ID '%s'.\n",
      $uploaded_conversion_adjustment->{conversionAction},
      $uploaded_conversion_adjustment->{orderId};
  }

  return 1;
}
upload_conversion_adjustment.pl

Requirements

Here are some requirements and restrictions to keep in mind while adjusting conversions in the API:

  • Only the account that manages conversion actions is able to upload adjustments. Use the conversion tracking setup instructions to determine which account is managing conversions for your Google Ads account.

    Attempting to upload an adjustment using a different account results in a NO_CONVERSION_ACTION_FOUND error. This error also occurs if the conversion action of the adjustment is not enabled.

  • Google Ads only supports adjusting conversions for conversion action types of SALESFORCE, UPLOAD_CLICKS, or WEBPAGE. Attempting to upload an adjustment for a conversion where the conversion action is not one of these types results in an INVALID_CONVERSION_ACTION_TYPE error.

  • The fields specifying date and time require a timezone which doesn't need to be that of the account. The format of these fields is as yyyy-mm-dd HH:mm:ss+|-HH:mm, for example: 2022-01-01 19:32:45-05:00 (ignoring daylight saving time) .

  • Wait 4 to 6 hours after creating the conversion action before adjusting its conversions to avoid a TOO_RECENT_CONVERSION_ACTION error.

  • The adjustment fails with a CONVERSION_NOT_FOUND error if any of these conditions are met:

    • The conversion was never reported.

    • The conversion was reported less than 24 hours before the adjustment attempt. In some situations, this could lead to a TOO_RECENT_CONVERSION error instead.

  • You must specify the order_id in the ConversionAdjustment under any of these conditions:

    • The type of the conversion action is equal to WEBPAGE.

    • The original conversion you are adjusting was assigned an order_id.

    If you specify the gclid_date_time_pair instead, the operation will fail with a ConversionAdjustmentUploadError.MISSING_ORDER_ID_FOR_WEBPAGE or ConversionAdjustmentUploadError.CONVERSION_NOT_FOUND error, respectively.

  • When creating a ConversionAdjustment, the partial_failure attribute of the UploadConversionAdjustmentsRequest should always be set to true. Follow the partial failures guidelines when handling valid and failed operations simultaneously.

  • You cannot change the ConversionAction with an adjustment. Instead, use a RETRACTION to remove the previous conversion and upload a new conversion with the updated ConversionAction. The timestamp does not need to be modified. See About conversion adjustments.

Previous
Troubleshooting
Next
Conversion value rules