Use the enhanced conversions API diagnostics report to validate that your enhanced conversions for web are working effectively and to diagnose issues in your setup.
Debug common errors
| Error | |
|---|---|
CONVERSION_NOT_FOUND
|
A conversion for the supplied conversion action and conversion identifier pair or
order_id couldn't be found. Verify the conversion is a Google Ads conversion for the
Google Ads conversion customer specified in the request's customer_id.In addition, verify that the conversion was not for a click where gbraid
or wbraid was populated instead of
gclid.
Google Ads does not support enhanced conversions for web for these conversions.
|
CUSTOMER_NOT_ACCEPTED_CUSTOMER_DATA_TERMS
|
The customer data terms and conditions have not been accepted for the
customer_id of the request. Find instructions for this in the
prerequisites guide.
|
CONVERSION_ALREADY_ENHANCED
|
This conversion has already received an adjustment with the given
order_id and conversion_action. Make sure to provide
a unique order_id for each conversion.
|
CONVERSION_ACTION_NOT_ELIGIBLE_FOR_ENHANCEMENT
|
The conversion_action supplied is not eligible for enhanced
conversions for web. In the Google Ads UI, make sure you check the Turn on
enhanced conversions box on the conversion action referenced in your
request. Find instructions for this in the
Help Center.
|
Additional troubleshooting support
If you have an issue that is not covered here, reach out through the Google Ads API technical support form and be sure to include Google Ads API request and response logs, plus any troubleshooting steps you've already attempted.