Use this guide to help you troubleshoot issues in your enhanced conversions for leads integration.
Fix discrepancies in my uploads
There could be a number of reasons why your enhanced conversions for leads uploads are not processing successfully or are not appearing in the Google Ads UI as expected. Visit the Help Center for guidance around common setup issues that might lead to reporting discrepancies or uploaded conversions not appearing in the Google Ads UI.
Debug common errors
|The specified conversion action has a type that is not valid for enhanced
conversions for leads. Make sure the
ConversionAction specified in
your upload request has type
|The specified conversion action is either not enabled or cannot be found within the uploading customer. Make sure the conversion action in your upload is enabled and is owned by the customer sending the upload request.
|There is already a click conversion with the specified click ID and
conversion_date_time. Make sure the
conversion_date_time is unique or the click conversion specifies a
|Make sure you've turned on enhanced conversions for leads in your conversion settings. Find instructions for this in the prerequisites guide.
|Make sure order IDs are unique across your uploaded conversions.
|No click was found that matched the provided user identifiers. The Google Ads API
only returns this error if
Starting in v15, if a conversion encounters this warning, the Google Ads API
includes it in the
This error is expected if the click is not from a Google Ads campaign. Other possible causes are as follows:
In rare instances where the uploading customer is different from the Google Ads conversion customer, this error can mean that the uploading customer has accepted the customer data terms, but the serving customer has not.
Additional troubleshooting support
If you have an issue that is not covered here, reach out through the Google Ads API technical support form and be sure to include Google Ads API request and response logs, plus any troubleshooting steps you've already attempted.