ActionType

  • Follow-up actions encompass a range of options including viewing order details, modifying orders, canceling orders, returning or exchanging items, emailing or calling for support, reordering products, reviewing the order, contacting customer service, and addressing any potential issues.

  • These actions are represented by specific enums like VIEW_DETAILS, MODIFY, CANCEL, RETURN, EXCHANGE, EMAIL, CALL, REORDER, REVIEW, CUSTOMER_SERVICE, and FIX_ISSUE, each indicating a distinct follow-up possibility.

  • The UNKNOWN enum is used to denote an unspecified or unidentified action.

Possible follow-up actions.

Enums
UNKNOWN Unknown action.
VIEW_DETAILS View order details action on merchant side.
MODIFY Modify order action.
CANCEL Cancel order action.
RETURN Return order action.
EXCHANGE Exchange order action.
EMAIL email action.
CALL Call action.
REORDER Reorder action.
REVIEW Review order action.
CUSTOMER_SERVICE Contact customer service.
FIX_ISSUE Direct to merchant site or app to fix the issue.