[[["わかりやすい","easyToUnderstand","thumb-up"],["問題の解決に役立った","solvedMyProblem","thumb-up"],["その他","otherUp","thumb-up"]],[["必要な情報がない","missingTheInformationINeed","thumb-down"],["複雑すぎる / 手順が多すぎる","tooComplicatedTooManySteps","thumb-down"],["最新ではない","outOfDate","thumb-down"],["翻訳に関する問題","translationIssue","thumb-down"],["サンプル / コードに問題がある","samplesCodeIssue","thumb-down"],["その他","otherDown","thumb-down"]],["最終更新日 2025-08-29 UTC。"],[],[],null,["# Troubleshoot Reseller API issues\n\nThis page describes some common issues that you might encounter involving the\nReseller API.\n\n`400:badRequest`\n----------------\n\nThis error occurs when the subscription is either suspended or cancelled. For\nmore information, see\n[Activate a subscription](/workspace/admin/reseller/v1/how-tos/change-subscription-status#activate_a_subscription).\n\n`400:invalid`\n-------------\n\nThis error can occur for a number of different reasons.\n\nIf you're using the `customers.insert` method, one of the following customer\nobject parameters are invalid:\n\n- Invalid `postalAddress.postalCode`.\n- Ineligible `postalAddress.countryCode` for reselling Google Workspace.\n- `alternateEmail` can't be at the same domain as `customerDomain`\n\nTo resolve this issue, verify that required parameters are present and valid for\nthe customer.\n\nIf you're using the `subscriptions.changeSeats` method, one of the following\nissues might have caused this error:\n\n- You can't reduce seats for annual plan types. Consider [changing the renewal settings](/workspace/admin/reseller/v1/reference/subscriptions/changeRenewalSettings). for the subscription to automatically set (at time of renewal) seats equal to the amount of active users on the account.\n- The seat amount that you requested is less than the current users on the account. Message customer that they must remove a user before they can decrease their seat count.\n- You increased the incorrect seat parameter. For the `FLEX` plan, increase the `maximumNumberOfSeats` parameter and for the `ANNUAL` plan, increase the `numberOfSeats` parameter.\n- You attempted to change the `licensedNumberOfSeats` parameter, which is a read-only parameter.\n- During the trial period, customers have a maximum seat limit of 10. [Start a paid service from a free trial subscription](/workspace/admin/reseller/v1/how-tos/manage_subscriptions#start_paid_service_from_a_free_trial_subscription) to immediately end the trial period, start billing, and remove the 10 seat maximum limit.\n\n`403:forbidden`\n---------------\n\nThis error occurs when you don't own the customer or your customer has disabled\nreseller access to their Admin console.\n\n`403:usageLimits.dailyLimitExceeded`\n------------------------------------\n\nThis error occurs when you've reached the daily quota for calls to this API. To\nresolve this issue, implement a backoff delay. For more information, see\n[Usage limits and quotas](/workspace/admin/reseller/v1/limits).\n\nIf you're attempting to retrieve many subscriptions, consider using the\n`subscriptions.list` method without specifying the `customerId` or\n`subscriptionId` parameters. You can return a maximum of 100 subscriptions per\ncall. Use the `pageToken` parameter to continue retrieving all subscriptions\nunder a reseller account.\n\n`403:usageLimits.accessNotConfigured`\n-------------------------------------\n\nThis error occurs when the API isn't enabled in the Google Cloud project. To resolve\nthis issue, go to the Google Cloud console, and enable the API. For more\ninformation, see\n[Enable Google Workspace APIs](/workspace/guides/enable-apis).\n\n`404:notFound`\n--------------\n\nWhen using the `customers.get` method, this error means that the customer or\ndomain doesn't exist for any Google Workspace account and that the\ndomain is available.\n\n`412:conditionNotMet`\n---------------------\n\nThis error is caused by a number of different issues.\n\nIf you encounter this error when using the `subscriptions.changeRenewalSettings`\nmethod, make sure that you're only calling this method on the following\ncommittment payment plans:\n\n- `ANNUAL_MONTHLY_PAY`\n- `ANNUAL_YEARLY_PAY`\n\nIf you encounter this error when using the `subscriptions.delete` method, it\nmeans that there's no admin user present on the Google Workspace\naccount. To resolve this issue, add a temporary admin user and try again.\n\nIf you encounter this error when using the `subscriptions.insert` method, it\nmeans that you either can't resell the selected SKU or to the emerging market\ncustomer. To resolve this issue, accept the applicable terms of service.\n\n`429:usageLimits.quotaExceeded`\n-------------------------------\n\nThis error occurs when you've surpassed the queries per second limit. To\nresolve this issue, implement a backoff retry strategy or cache results to make\nfewer API calls. For more information, see\n[Usage limits and quotas](/workspace/admin/reseller/v1/limits).\n\nIf you're attempting to retrieve many subscriptions, consider using the\n`subscriptions.list` method without specifying the `customerId` or\n`subscriptionId` parameters. You can return a maximum of 100 subscriptions per\ncall. Use the `pageToken` parameter to continue retrieving all subscriptions\nunder a reseller account."]]
