Migrate merchant support

With Content API for Shopping, you can use the merchantsupport resource to create an in-app diagnostics page for your merchants. Merchant API offers Issue resolution, which supports the same functionality.

Overview

When migrating from Content API, observe the following that there are changes to the service and method names and structures:

• The most significant change in the API response is the consolidation of the AccountIssue and ProductIssue objects into a single RenderedIssue object. This should simplify your code by providing a consistent structure for all types of issues.
• Merchant API renames the issues field as rendered_issues.

Identifiers

Change your Content API identifiers as follows for Merchant API.

Method	Content API for Shopping	Merchant API
renderaccountissues	{merchant_id}	accounts/{ACCOUNT_ID}
renderproductissues	{PRODUCT_ID}	accounts/{ACCOUNT_ID}/products/{PRODUCT_ID}
TriggerAction	{merchant_id}	accounts/{ACCOUNT_ID}

Requests

Change your Content API requests as follows for Merchant API.

Action	Content API for Shopping	Merchant API
Render account level issues for an account	POST https://shoppingcontent.googleapis.com/content/v2.1/MERCHANT_ID/merchantsupport/renderaccountissues	POST https://merchantapi.googleapis.com/issueresolution/v1/accounts/ACCOUNT_ID:renderaccountissues
Render issues for a product	POST https://shoppingcontent.googleapis.com/content/v2.1/MERCHANT_ID/merchantsupport/renderproductissues/PRODUCT_ID	POST https://merchantapi.googleapis.com/issueresolution/v1/accounts/ACCOUNT_ID/products/PRODUCT_ID:renderproductissues
Trigger action	POST https://shoppingcontent.googleapis.com/content/v2.1/MERCHANT_ID/merchantsupport/triggeraction	https://merchantapi.googleapis.com/issueresolution/v1/accounts/ACCOUNT_ID:triggeraction

The most significant change in the API response is the consolidation of AccountIssue and ProductIssue objects into a single RenderedIssue object. This should simplify your code by providing a consistent structure for all types of issues.

Renamed fields

The new name for the top-level issues field in the response is renderedIssues. It contains a list of RenderedIssue objects.

Content API for Shopping	Merchant API
issues	renderedIssues

Renamed models

Content API for Shopping	Merchant API
AccountIssue ProductIssue	RenderedIssue