Google Maps Platform Support and Resources
Discover support services for the Google Maps Platform, including developer communities, technical guidance, and expert support.
Looking for help with Google Maps? Please visit the Google Maps Help Center.
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Search the Documentation
Get in-depth technical information, tutorials, and more
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View the FAQ
Browse frequently asked questions for fast answers to common questions
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Ask on StackOverflow
Get answers to technical questions from other Maps Platform developers
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View Current Known Issues
Found a problem? Check our known issues to see if it's already been reported
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Report a Bug or Feature Request
Want to report a bug in the Maps Platform? Have a feature you'd love to see? Let us know!
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Contact the Support Team
Engage directly with our support team regarding issues and account questions
Ask on StackOverflow
We use the popular programming Q&A website Stack Overflow to field technical questions about the Google Maps Platform. Stack Overflow is a collaboratively-edited question and answer site for programmers. The site is not run by Google, but you can sign in using your Google account. Members of the Google Maps Platform team monitor several Google Maps related tags on Stack Overflow. It's a great place to ask technical questions about developing and maintaining your app.
The table below provides links to the Google Maps Platform product documentation, as well as links to Stack Overflow tagged for each API.
If you post a new question on Stack Overflow, please consider the following:
- Before posting, please search the group to see if someone has already answered your question. You can search from the group homepage.
- Be very clear about your question in the subject — it helps those trying to answer your question as well as those who may be looking for information in the future.
- Give plenty of details in your post to help others understand your problem. Consider including code snippets, logs, or links to screenshots.
- Please include a code snippet that demonstrates the problem. Most people will not debug errors in your code without a simple sample that easily reproduces the problem. If you find it difficult to host your code online, use a service like JSFiddle.
- Read the Stack Overflow FAQ. Follow the community site's guidelines and tips to help ensure an answer to your question. For further guidance on how to ask questions on Stack Overflow, please review these Help Center articles:
Ask a new question
Report a bug or feature request
If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps Platform team, please file a bug or feature request in our Issue Tracker.
If you are submitting a bug, please include a sample that demonstrates the problem to help us reproduce exactly what you are seeing.
| Issue tracker status codes | |
|---|---|
| New | This issue/feature request has not been triaged. |
| Assigned | The issue has a person assigned to it. |
| Accepted | The issue has been acknowledged by the assignee, who will provide updates when active investigations begin. |
| Fixed | The issue is resolved in a released version. |
| Fixed (Verified) | The issue has been addressed and the correctness of the fix has been confirmed. |
| Won't fix (Not reproducible) | There is either not enough information to fix the issue, or the issue as reported cannot be re-created. |
| Won't fix (Intended behavior) | The issue describes the expected behavior of the product under the reported circumstances. |
| Won't fix (Obsolete) | The issue is no longer relevant due to changes in the product. |
| Won't fix (Infeasible) | The issue requires changes that cannot be implemented in the foreseeable future. |
| Duplicate | This report duplicates an existing issue. |
| Issue tracker triaged codes | |
|---|---|
| PendingFurtherReview | This issue has passed initial triage and is waiting for priority review. |
| NeatIdea | Feature request is acknowledged. We are currently evaluating this request but do not have any plans to implement it. Please star to vote and comment to discuss your use case. |
| NeedsMoreInfo | This issue/feature request requires more information from the reporter. |
Contact the support team
Creating a support case
- Visit the Google Maps Platform Support page in the Google Cloud Platform Console.
- Select the project related to your question, in the top dropdown bar of the Google Cloud Platform Console. You need to be an Owner or Editor on the project to file a support case.
- Fill out the fields in detail on the “Create a new support case” section. It may take a minute to create your case.
Support response times
Support response times are indicated in the table below (resolution times may vary):
| Severity level | Definition | Response time |
| (1) Service Unusable In Production | Critical functions of your production application aren't available with no workaround. | 1 hour on weekdays, excluding regional holidays |
| (2) Service Severely Impaired | This issue is critically impacting a single user or critically impacting collaboration among users. Service does not work as expected, with no feasible workaround. | 24 hours on weekdays |
| (3) Service Partially Impaired | Service does not work as expected but a workaround is easily available. | 24 hours on weekdays |
| (4) Service Usable | Service does not work as desired, but functions (a workaround is not necessary). | 24 hours on weekdays |
Privacy inquiries
For questions related to data privacy and protection, you can contact us using the Data Privacy Inquiry Form.
Google Cloud Connect
Join the Google Cloud Connect community to get these exclusive benefits:
- Updates and insights into Google Maps products, strategy, plans, and direction, including confidential news about product features.
- The opportunity to attend to a quarterly, live presentation of the roadmap for our Google Maps products.
- The ability to ask questions, send feedback, and share ideas with Google staff and other Google Maps Platform users.
- The opportunity to attend regional Meetups, where you can collaborate with other Google Maps Platform users.
To join the community:
- Visit https://www.cloudconnect.goog/.
- Sign in with your Google Account (Gmail account or G Suite account). On your first visit, you'll need to specify your Google Cloud preferences and accept our privacy policy.
- Access the Google Maps discussions and content, by choosing Maps from the Resources menu on the Home page.
Staying informed
Here are some other ways to stay up to date with the Google Maps Platform:
- Subscribe to our Google Groups to stay up to date with changes, outages, and other announcements.
- google-maps-platform-notifications - Technical updates about Google Maps Platform APIs and web services, outage notifications, and platform feature announcements (~3-5 per month).
- google-maps-js-api-v3-notify - New releases of the Google Maps JavaScript API (~4 messages per year).
- Google Maps Platform Blog: A useful source of news and updates across all of Google's Geo developer products.
- Google Cloud Blog: Provides updates on all Google Cloud products, including the Google Maps Platform.
Google frequently interacts with the developer community through screencasts and YouTube shows.
- Google Maps Developers Live Recorded sessions
- Google Maps Developers GeoCasts
Terms of use
For your reference, here are the documents relating to your usage:
- Terms of Service: Describes your rights and obligations as a Google Maps Platform customer.