Page Summary
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Users may face challenges to provide more information if initial proofing is insufficient for identity confirmation.
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Issuers can challenge users by requiring additional time, sending a verification letter, or directing them to complete a challenge on the issuer's website.
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Users will be notified of their DC approval status and receive instructions on presentation after successfully completing the necessary actions.
In some cases, the evidence provided during the original proofing request may not be sufficient to confirm the identity of the user. In these cases, a challenge can be submitted to the user to provide additional information before an approval status is determined.
Issuers have a few options for how to challenge the user.
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Option 1: Additional Time Required
Issuer needs more time to review the evidence.
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Option 2: Verification Letter
User should follow the instructions in the letter sent by the issuer.
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Option 3: Website Challenge
User should complete a challenge on the Issuer's website.
After the user takes the appropriate action, they will receive a notification when their VDC is approved, and instructions on how to present their VDC to relying parties.
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Request Approved
The VDC request has been approved.
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Learn More
A prompt to learn more about using the new VDC.