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It is common for reservation systems to allow users to input a special
request when making a reservation. Users can leave a note for the reservation
such as if the occasion is a special event, or if there are any restrictions
that the merchant needs to know about. The Actions Center can support this
functionality by enabling the special request box feature. This feature is a
partner wide setting and can not be set per merchant.
Here are few common use-cases:
To inform that the occasion is special event
If the user has any dietary restrictions that the restaurant needs to
know about
Add more specific details to a generic service provided by the
partner.
Figure 2: special request box in the waitlist flow
Below are the steps to enable this feature:
Set supports_additional_reqeust section of your WaitlistRules in the Services Feed to true in Sandbox.
Our server will start filling additional_request field in
CreateWaitlistEntry in Sandbox.
In Sandbox, test to ensure the special requests (additional_request) are properly handled.
When tested and ready, send your Services Feed with supports_additional_request = true to your Production dropbox, and make any corresponding to your Proudction booking server environment.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-31 UTC."],[[["The Actions Center's special request box feature allows users to input notes or details with their reservations, such as special event information or dietary restrictions, benefitting Dining, Beauty, and Fitness partners."],["This partner-wide feature is enabled by setting `supports_additional_request` to `true` in the WaitlistRules section of your Services Feed, prompting the server to populate the `additional_request` field in CreateWaitlistEntry."],["Thorough testing in Sandbox is crucial to ensure proper handling of special requests before deploying the feature to Production by updating the Services Feed and booking server environment accordingly."]]],[]]
