Troubleshooting and FAQ

  • Enrollment in the Local Service Ads integration for Appointments is on a case-by-case basis; reach out to a Google Representative or complete the interest form to be added to the waitlist.

  • To ensure a Local Service Ads Customer ID (CID) appears for a merchant, confirm the merchant is in your data feeds, successfully matched and live in your Appointments Integration, and their Local Service Ads account is linked to the exact same Google Business Profile active in your integration.

  • If a merchant's CID is still not matched after confirming the necessary steps, they should contact Local Service Ads support with their CID and Google Business Profile details for a manual audit.

  • Merchants can verify if their Google Business Profile is linked to their Local Service Ads account by signing in to their Local Services Ads account, going to the "Business Verification" section, selecting "Business Profile", and checking the previewed profile on Google Search for correct details and enabled organic bookings.

Q: How can I enroll in the Local Service Ads integration for Appointments?

A: We verify partners on a case-by-case basis. To be enrolled in the waitlist, reach out to your Google Representative or complete this interest form.

Q: Why isn't the Local Service Ads Customer ID (CID) appearing for my merchant in the Action Center's Inventory View?

A: For the CID to be successfully matched and displayed, ensure the following conditions are met:

  • The merchant must be included in your data feeds.
  • The merchant must be successfully matched and live in your Appointments Integration.
  • The merchant's Local Service Ads account (identified by the CID) must be linked to the exact same Google Business Profile that is active in your Appointments integration.

If you've confirmed all these steps and the CID is still not matched, the merchant should contact Local Service Ads support. They will need to provide their CID and details of the Google Business Profile listed in your feeds so a manual audit can be performed.

Q: How can a merchant check if their Google Business Profile is correctly linked to their Local Service Ads account?

A: The merchant can follow these steps to verify the link:

  1. Sign in to their Local Services Ads account.
  2. Go to the "Business Verification" section.
  3. Select "Business Profile".
  4. Locate the preview of the associated Business Profile and click the blue icon next to it. This will open their profile on Google Search.
  5. On the Google Search profile, they should verify that the business name, phone number, and address are correct and confirm whether organic bookings are enabled.

If the merchant encounters difficulties with these steps, they should reach out to Local Service Ads support for assistance.