Adding options for party sizes above the maximum

  • Partners can enable the "Above Max Party Size" option to tell users with parties larger than the maximum waitlist size to call the restaurant.

  • To enable this feature, add call_merchant to above_max_party_size_options in the service feed.

  • The merchant's phone number from Google Maps will be displayed for parties exceeding the maximum size.

  • Ensure the Google Business Profile has a registered business phone number for the message to display.

If a user’s party is above the maximum waitlist party size, partners can enable the Above Max Party Size option to instruct users to call the restaurant. Example:

Join waitlist dialog window, and notice to call restaurant for parties larger than six

To enable this feature, the partner must modify each service in their feeds as follows: 

{
  "service": [
    {
      "merchant_id": "dining-1",
      "localized_service_name": {
        "value": "Reservation",
        "localized_value": [
          {
            "locale": "en",
            "value": "Reservation"
          }
        ]
      },
      "service_id": "reservation",
      "waitlist_rules": {
        "min_party_size": "2",
        "max_party_size": "6",
        "supports_additional_request": true,
        "above_max_party_size_options": [
          {
            "call_merchant":{}
          }
        ]
      }
    }
  ]
}

Once call_merchant is added to above_max_party_size_options (without parameters), we’ll pull the telephone from the merchant's Google Maps information, and display the following alert when max_party_size has been reached:

For parties larger than Service.waitlist_rules.max_party_size, please call the restaurant at Google maps phone number.

Notes

  • The message text is fixed because Google utilizes this format to automatically localize the message.
  • There are no alternative options for contacting the merchant outside of calling at present.