In most cases, introduce a procedure with an introductory sentence. This introductory sentence should provide context to the reader that isn't part of the section heading. Don't simply repeat the heading: if the heading explains what the procedure is, and no additional context is needed, then don't include an introductory statement.
The sentence can end with a colon or a period. Use a colon if it immediately precedes the procedure. Use a period if there's more material (such as a note paragraph) between the introduction and the procedure.
You can introduce a procedure with an imperative statement. Don't introduce a procedure with a partial sentence that's completed by the numbered steps.
Recommended: To customize the buttons, follow these steps:
Also recommended: Customize the buttons:
Not recommended: To customize the buttons:
When a procedure consists of only one step, write the step in one sentence and format it as a bulleted list.
- To clear (flush) the entire log, click Clear logcat.
To clear (flush) the entire log, follow this step:
- Click Clear logcat.
Also not recommended:
To clear (flush) the entire log, follow this step:
- Click Clear logcat.
Sub-steps in numbered procedures
In a numbered procedure, sub-steps are labeled with lowercase letters, and sub-sub-steps get lowercase Roman numerals.
When a step has sub-steps, treat the step like an introductory sentence: put a colon or a period at the end of the step, as appropriate.
- To add a VM instance, do the following:
- Click Create instance.
- For Name, enter a name for the VM instance, and then do the following:
- For Region, specify where you want to deploy the VM instance.
- For Machine type, select an option.
- Click Create.
- To connect to the VM instance by using SSH, click SSH.
Order of multiple components in a step
To document a complex procedural step, use the following order:
- Describe the action to take.
- List a command, if necessary.
Explain any placeholders that are used in the command.
For more information, see Formatting placeholders.
- Explain the command in more detail, if necessary.
List the output of the command, if necessary.
For more information, see Output from commands.
- In a separate paragraph, explain the result of an action, or any output, if necessary.
The following example demonstrates the preceding order:
Plan the Terraform deployment:
terraform plan -out=NAME
NAMEwith the name of your Terraform plan.
terraform plancommand does the following:
- Parses the Terraform configuration, building a list of resources to provision.
- Refreshes the current state of resources already provisioned in Google Cloud.
- Creates a plan to make the currently provisioned resources match the parsed configuration.
The output is similar to the following:
Plan: 26 to add, 0 to change, 0 to destroy. ------------------------------------------------------------ This plan was saved to: NAME
The output shows what resources to add, change, or destroy.
In general, use one step for each action. However, you can combine small actions
into one step by using
angle brackets (
>) for sequential menu selections.
- Click Next > Finish.
- Click File > New > Document.
Don't make the steps too long. If they feel too long, consider splitting them into multiple steps.
Multiple procedures for the same task
In general, if there's more than one way to complete a task, then document one procedure that's accessible for all users. If all methods are accessible, pick the shortest and simplest approach if possible. If you need to document multiple ways to complete a task, then separate them in different pages, headings, or tabs.
The following guidelines can help you choose which procedure to document:
- Choose a procedure that lets readers do all the steps by using only a keyboard.
- Choose the shortest procedure.
- Choose a procedure that uses a programming language that most of your audience is familiar with.
Avoid repeating procedures. Instead, reference those procedures and link to them.
- Create a user as you did in the previous step.
For an optional step, at the beginning of the step, type Optional followed by a colon.
- Optional: Type an arbitrary string ...
- (Optional) Type an arbitrary string ...
Steps that say where to complete a task
Tell the reader where to complete an action—for example, in a particular tool or UI field—before you state the action.
- In Google Docs, click File > New > Document.
- In the Google Cloud console, go to the Monitoring page.
- Click File > New > Document in Google Docs.
- Go to the Monitoring page in the Google Cloud console.
If a set of procedures is split across multiple headings, then in each procedure, restate where the reader completes the action. For example, if two procedures in a document take place in the console, then start both procedures with "In the console ..."
Steps with goals
For some steps, it's useful to state the goal that the step accomplishes.
When a step includes a goal, state the goal before the action. This structure helps readers understand and complete the step more easily.
- To start a new document, click File > New > Document.
- Click File > New > Document to start a new document.
Sometimes, the preceding format can imply that the required step is optional. In such cases, use the following format:
- Start a new document: click File > New > Document.
It's usually clear within the context of a procedure whether a step is required. In such cases, the "To ..." format is more natural than the colon format.
To determine whether you need to use the colon format, consider how the goal of the step relates to the goal of the procedure. For example, in a procedure for creating a bar chart, a step with the goal "To create the chart" is clearly required. A step with the goal "To enhance the chart" is also unlikely to create confusion. But a step with the goal "To sort the data by date" might or might not be necessary. To clarify that the step isn't optional, use "Sort the data by date:" instead.
Steps with results or justifications
Some steps consist of an action along with a resulting reaction that helps the reader navigate to the next step. State the action first and the result second. Keep the result in the same paragraph as the action. But also consider whether you can avoid repetitiveness and overwhelming the user with too much bolding of UI elements.
- Click Run. The query results appear after the query runs.
- Click Enter.
- In the New file dialog that appears, click Next.
- Click Enter. The New file dialog appears.
- In the New file dialog, click Next.
For information about describing output, see Output from commands.
Other steps benefit from including a justification for why the step is important. State the action first and the justification second.
- Store the private key in a secure location. You need it later.
Summary of guidelines for writing procedures
|Make sure that the first sentence in a procedural step includes an imperative verb.||Clone the repository that contains the sample data.||You need the project ID later in this document. Retrieve the project ID.|
|Use complete sentences.|
|Use parallel structure and consistent verb form.||Download the service account key to your local machine. Click More, and then click Download.||Download the service account key to your local machine by clicking More and then clicking Download file.|
|For an optional step, type Optional: as the first word of the step.||Optional: Type an arbitrary string...||(Optional) Type an arbitrary string...|
Set the context (such as a tool or an environment) in which the user performs a procedure.
If there are multiple headings associated with a set of procedures, restate the context of the procedure in the first step, even if the context is the same as in the previous procedure.
In Cloud Shell, connect to the development cluster.
In the Google Cloud console, go to the BigQuery page.
|Write in the order that the reader needs to follow. State the location of the action before stating the action.||
In Google Docs, click File > New > Document.
In the Google Cloud console, go to the Monitoring page.
Click File > New > Document in Google Docs.
Go to the Monitoring page in the Google Cloud console.
|State the purpose or goal of the action before stating the action.||To start a new document, click File > New > Document.||Click File > New > Document to start a new document.|
Don't use directional language to orient the reader, such as above, below, or right-hand side. This type of language doesn't work well for accessibility or for localization. If a UI element is hard to find, provide a screenshot.
For information about documenting icons, see Buttons and icons.
In the preceding diagram,...
In the following diagram,...
Click the button with three lines.
In the above diagram, ...
In the diagram below, ...
|Don't use please.||To open a document, click File > Open.||To open a document, please click File > Open.|
|Avoid using run the following command to introduce code. Instead, focus on what the command does.||
In Cloud Shell, deploy the load generator:...
Define a firewall rule to allow internal traffic:...
In Cloud Shell, deploy the load generator by running the following command:...
Run the following command:...
|If the user must press Enter after a step, then include that instruction as part of the step.||Click the search box, type
|Don't include keyboard shortcuts.||Copy the command, and then paste it...||Press Ctrl+C, and then press Ctrl+V...|
|When there's more than one way to do something, give only the best way. Giving alternate ways can confuse users.|
|If your procedure includes code samples, see how to format code samples.|
|If your procedure includes commands, see how to format commands.|
|Ensure that the reader has the information that they need in order to prepare for the task ahead of time. Having information in advance supports task management, executive functioning, memory, and emotional regulation.||The following hardware and software are required:...|
|Include as few steps as possible to complete the task. Limit interruptions in the path.|
|Focus on one user decision at a time. Separate each instruction by making each instruction a separate list item.|