Viewing and Editing an Issue

This page shows how to view and edit an issue in Google Issue Tracker.

To view and edit issues, you must be signed in to a Google account. You also must have Edit Issues or Admin permissions for the component that contains the issue in order to edit its fields. If you have Comment on Issues permissions, you can only view and add comments to the issues.

View and edit an issue

To view and edit an issue:

  1. Open Issue Tracker in your web browser.

  2. Find the issue by its URL or by searching for it in Issue Tracker.

  3. When you open the issue, a header allows you to perform quick actions on it. These buttons are located below the search bar.

    1. Click Back to return to the previous search.

    2. Click Refresh to reload the page.

    3. Click Mark as duplicate to change the issue status to "Duplicate" by pointing to a particular canonical issue.

    4. Click the notifications icon to change how you're notified of changes to the issue.

      For more information, see Setting Notification Preferences.

  4. Use the navigation tabs to view and change issue relationships, including Blocking, Duplicates, and Parent/Child. For more information, see Parent/Child Relationships.

  5. Use the Issue Fields panel to view or edit the state of the issue.

    The Issue Fields panel is on the right side of the page and contains many of the fields first reported when the issue was created. It also includes the component's custom fields. You can edit a field in this panel by clicking on it or its associated hyperlink.

    For information about the default issue fields in the Issue fields panel, see Glossary of Fields.

  6. Click the pencil icons in the header to edit the issue title and component. For more information on how to change a component, see the Finding Components.

  7. Use the History panel itself to track changes to the issue. This panel is the central area of display when you view issue details. It displays updates to the issue and provides a space for comments on the issue.

    The History panel does not display minor changes to the state of the issue by default. To view these changes, switch to the Full History filter level in the top right of the Comments panel.

    There are a total of 4 filter levels:

    • Full history
    • All comments
    • Users’ comments (only shows human-authored comments)
    • Team and Assignee comments

  8. Click the pencil icon next to the comment number in the History panel to edit a comment. Users with comment access can modify their own comments, and editors can also modify the first comment.

    A comment which has been edited will include an additional note in the History panel:

    "Message last modified by user@domain.com on Jan 26, 2017 02:24PM"

    Do not use comment editing to redact sensitive information as the change history will be maintained by the system. Instead, please request removal by filing a support ticket.

    Editing a comment does not send a change notification.

  9. If you have appropriate permissions, you can also click the "more" icon next to the comment timestamp to edit the comment or to delete it.

Copy a comment

To copy the comment to another issue:

  1. Click the "more" button next to the comment timestamp and select the Copy comment to... option.

  2. Select a target issue from the popup dialog box, and click Copy.

  3. The target issue opens in a new browser tab, with the selected comment text in the comment box at the bottom of the History panel.

What's next