Troubleshoot Reseller API issues

This page describes some common issues that you might encounter involving the Reseller API.

`400:badRequest`

This error occurs when the subscription is either suspended or cancelled. For more information, see Activate a subscription.

`400:invalid`

This error can occur for a number of different reasons.

If you're using the customers.insert method, one of the following customer object parameters are invalid:

Invalid postalAddress.postalCode.
Ineligible postalAddress.countryCode for reselling Google Workspace.
alternateEmail can't be at the same domain as customerDomain

To resolve this issue, verify that required parameters are present and valid for the customer.

If you're using the subscriptions.changeSeats method, one of the following issues might have caused this error:

You can't reduce seats for annual plan types. Consider changing the renewal settings. for the subscription to automatically set (at time of renewal) seats equal to the amount of active users on the account.
The seat amount that you requested is less than the current users on the account. Message customer that they must remove a user before they can decrease their seat count.
You increased the incorrect seat parameter. For the FLEX plan, increase the maximumNumberOfSeats parameter and for the ANNUAL plan, increase the numberOfSeats parameter.
You attempted to change the licensedNumberOfSeats parameter, which is a read-only parameter.
During the trial period, customers have a maximum seat limit of 10. Start a paid service from a free trial subscription to immediately end the trial period, start billing, and remove the 10 seat maximum limit.

`403:forbidden`

This error occurs when you don't own the customer or your customer has disabled reseller access to their Admin console.

`403:usageLimits.dailyLimitExceeded`

This error occurs when you've reached the daily quota for calls to this API. To resolve this issue, implement a backoff delay. For more information, see Usage limits and quotas.

If you're attempting to retrieve many subscriptions, consider using the subscriptions.list method without specifying the customerId or subscriptionId parameters. You can return a maximum of 100 subscriptions per call. Use the pageToken parameter to continue retrieving all subscriptions under a reseller account.

`403:usageLimits.accessNotConfigured`

This error occurs when the API isn't enabled in the Google Cloud project. To resolve this issue, go to the Google Cloud console, and enable the API. For more information, see Enable Google Workspace APIs.

`404:notFound`

When using the customers.get method, this error means that the customer or domain doesn't exist for any Google Workspace account and that the domain is available.

`412:conditionNotMet`

This error is caused by a number of different issues.

If you encounter this error when using the subscriptions.changeRenewalSettings method, make sure that you're only calling this method on the following committment payment plans:

ANNUAL_MONTHLY_PAY
ANNUAL_YEARLY_PAY

If you encounter this error when using the subscriptions.delete method, it means that there's no admin user present on the Google Workspace account. To resolve this issue, add a temporary admin user and try again.

If you encounter this error when using the subscriptions.insert method, it means that you either can't resell the selected SKU or to the emerging market customer. To resolve this issue, accept the applicable terms of service.

`429:usageLimits.quotaExceeded`

This error occurs when you've surpassed the queries per second limit. To resolve this issue, implement a backoff retry strategy or cache results to make fewer API calls. For more information, see Usage limits and quotas.