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The following integration policies apply to the Appointments Business Link
integration.
Place Action policies
In order to ensure a consistent user experience when interacting with Place
Action links, all Place Action platform providers must adhere to the following
guidelines:
Place Action links must lead to a dedicated landing page for the merchant.
The links must not lead to the platform provider’s homepage or any other pages.
For in-person actions for businesses with multiple locations, place action links
must lead to a dedicated landing page for the specific location from Google
(unless otherwise exempt due to vertical-specific policies).
Place Action links must allow the user to complete the designated action.
For example, an ‘ordering’ link must allow the user to complete an order without
placing a phone call or going to another site or app.
The following categories are currently enabled for the Actions Center Business
Link and Redirect integrations:
Restaurants
Business offering online services
Retail merchants
Adherence to this policy will be proactively monitored on a regular basis.
Violation of the policy can result in perpetual removal of all Place Action
links provided by the platform provider.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-31 UTC."],[[["Place Action links must direct users to a dedicated merchant landing page for the specified location and allow them to complete the intended action without redirection."],["Partners must adhere to Support & maintenance guidelines and avoid sending user Personal Identification Information (PII) to Google without explicit consent or legal permission."],["The Appointments Business Link integration currently supports Restaurants, businesses offering online services, and retail merchants, and partners can upload inventory outside these categories, but it won't be published."],["Regular monitoring will ensure adherence to these policies, and violations can lead to permanent removal of all Place Action links provided by the platform."]]],["Place Action links must direct users to a dedicated landing page for the specific merchant location, enabling completion of the intended action without redirection. Partners must follow the Actions Center's support guidelines. User PII should not be sent to Google without user consent. Currently, restaurants, online service providers, and retail merchants are eligible for integration. Non-eligible inventory may be uploaded but will not go live. Violations may lead to permanent removal of all Place Action links.\n"]]