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REST Resource: conversations.surveys
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Resource: Survey
A survey to measure customer satisfaction.
| JSON representation |
{
"name": string
} |
| Fields |
name |
string
The name of the survey, as set by Business Messages. Resolves to "conversations/{conversationId}/surveys/{surveyId}", where {conversationId} is the unique ID for the conversation and {surveyId} is the unique ID for the survey.
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Methods |
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Creates a customer satisfaction survey in a conversation. |
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Last updated 2024-11-14 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-11-14 UTC."],[[["Customer satisfaction is measured using surveys, represented in JSON format with a \"name\" field indicating the survey's identifier."],["The survey name includes the conversation ID and a unique survey ID, accessible via the Business Messages API."],["Businesses can initiate customer satisfaction surveys within conversations using the `create` method provided in the API."]]],[]]