End-to-End Policies

Please read through the following integration eligibility criteria before beginning an integration. Partners must meet the following requirements and policies to be eligible to integrate with Reserve With Google's end-to-end integration.

If you are currently integrating via our Starter integration, please review and ensure compliance with the Place Action policies.

While the following requirements are necessary components of eligibility for the Reserve with Google program, meeting the requirements does not guarantee a partner will be eligible to integrate or go live with Reserve with Google.

Failure to meet the requirements and policies may result in integration, merchant or services being suspended or removed from the platform.

General Platform Requirements

  1. Partners must collect and handle all merchant and user data, including any personally identifiable information, in a manner compliant with the General Data Protection Regulation (GDPR) and any other applicable privacy laws.
  2. Partners must be authorized to make bookings on behalf of their merchants.
  3. Partners must have a direct and active business relationship with all merchants enabled on Reserve With Google.

    • Merchants must be willing and able to perform all services booked via Reserve with Google.
  4. Partners must have direct access to merchants' availability/time slots in real time (ie. partners must be able to respond to availability requests from Google in less than 1 second).

    • Special case: We do support reservations that require asynchronous confirmation from the merchant, but the reservation flow must be based on an available time slot. Partners must have real time availability, i.e. through merchant online systems, even if it requires confirmation from the merchant to finalize the reservation.
  5. Partners must have comprehensive inventory for their merchants. Merchants with partial or distressed inventory may not be eligible.

  6. Partners must have 30 days or more of merchants' availability.

  7. Partners must support online cancellation of bookings.

  8. Partners requiring pre-payments must abide by Reserve with Google’s payment policy, their payment processors must be in the following supported list and accept tokenized payments.

  9. Partners must be able to provide accurate pricing data for the cost of services and abide by Reserve with Google's pricing policy.

  10. Partners must be able to meet the Reserve With Google technical end-to-end integration requirements.

  11. Partners must abide by Reserve with Google's merchant and services eligibility requirements.

  12. Partners must abide by Reserve with Google’s support and maintenance guidelines.

  13. Partners must maintain acceptable error rates defined in Launch and Monitoring guidelines.

  14. All bookings must be confirmed automatically in real time with the exception of bookings made with an async integration. Bookings made through an async integration must adhere to the Async guideline.

  15. Partners must abide by Reserve with Google’s vertical or feature specific policies (Offers, Payment, Online services and Dining).

  16. Partner must maintain standard quality content for merchant name, address, services name and description per guideline.