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It is common for reservation systems to allow users to input a special
request when making a reservation. Users can leave a note for the reservation
such as if the occasion is a special event, or if there are any restrictions
that the merchant needs to know about. The Actions Center can support this
functionality by enabling the special request box feature. This feature is a
partner wide setting and can not be set per merchant.
Here are few common use-cases:
To inform that the occasion is special event
If the user has any dietary restrictions that the restaurant needs to
know about
Specify specific requirement like the products they want or the
condition/texture of their hair
Add more specific details to a generic service provided by the
partner.
Figure 2: special request box in beauty and fitness check-out flow
Below are the steps to enable this feature:
Enable the special request box as a feature in
Partner Portal in Sandbox, by clicking on "Enable special request box" and then saving changes.
Our server will start filling additional_request field in
CreateBookingRequest in Sandbox.
In Sandbox, test to ensure the special requests (additional_request) are properly handled.
When tested and ready, reach out to your Google contact to enable the feature in Production
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-10-09 UTC."],[[["The Actions Center's special request box feature allows users to input notes or requests when booking reservations, such as dietary restrictions or event details."],["This feature, available for Dining, Beauty, and Fitness partners, is a partner-wide setting managed through the Partner Portal."],["Enabling the feature involves activating it in the Partner Portal, which then populates the `additional_request` field in the CreateBookingRequest for the reservation."],["Partners should thoroughly test the feature in Sandbox to ensure special requests are handled correctly before requesting production enablement from Google."]]],[]]
