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Before users can begin conversations with an agent from non-local entry
points,
you need to set the agent's non-local information. An agent's non-local
information determines which entry points it qualifies for; the more information
you specify for an agent, the more entry points that agent can appear on.
Types of information
You can set a variety of non-local information for an agent:
Regions
(regionCodes)
are the countries and localities in which the agent is allowed to launch
non-local entry points.
Domains
(enabledDomains)
are associated with the agent and support starting conversations. Required
for the
sitelinks
entry point.
Phone number
(phoneNumber)
overrides other specified phone numbers for conversations started from
non-local entry points. Required for the non-local
phone
entry point.
Call deflection phone numbers
(callDeflectionPhoneNumbers)
identifies phone numbers that should display in the non-local
phone
entry point.
Contact us
(contactOption)
is a contact URL and contact methods available at that URL.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-11-14 UTC."],[[["Before users can message an agent from non-local entry points, you must set the agent's non-local information, such as regions, domains, phone number, and contact options, using the Developer Console or API."],["An agent's non-local information determines entry point eligibility; providing more information increases the number of entry points an agent can appear on."],["The Business Communications Developer Console or API can be used to manage and edit an agent's non-local information, including regions, domains, phone numbers, and contact details."],["After confirming the agent's non-local information, proceed to verify the agent to enable its functionality."]]],[]]