Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Semua partner saat ini harus menggunakan
alat dukungan partner
untuk membuat kasus baru. Partner saat ini dapat menghubungi vl-support@google.com jika
mereka kehilangan akses ke akun pusat mobil mereka.
Partner Saat Ini
Jika Anda adalah partner listingan kendaraan saat ini dan memiliki pertanyaan, Anda dapat
membuat kasus baru
di portal partner untuk menghubungi kami. Dari dalam portal, Anda dapat mengakses histori kasus dari halaman Support. Untuk
membuat kasus baru, isi kotak Apa yang bisa kami bantu? lalu klik Mulai untuk
membuka formulir kasus baru.
Saat membuat kasus baru, Anda akan diberi beberapa pertanyaan yang dapat membantu kami
membantu Anda dengan lebih baik. Harap jawab pertanyaan ini sebaik mungkin.
Setelah membuka kasus, Anda dapat melihat dan merespons dari kotak masuk atau dari
portal. Setiap kali ada info terbaru terkait kasus Anda, Anda akan menerima email. Setelah kasus ditutup, Anda tidak dapat merespons kasus tersebut lagi dan harus membuka kasus baru untuk pertanyaan mendatang.
Siapa pun yang diberi akses ke akun portal Anda dapat melihat kasus sebelumnya dan merespons setiap kasus yang terbuka dari dalam portal. Setiap kasus memiliki nomor kasus yang
dapat Anda referensikan kapan saja. Email yang kami kirimkan kepada Anda mungkin juga memiliki ID referensi yang terkait dengannya. Pastikan untuk menyertakan ID referensi tersebut, atau
ID lainnya, seperti kode toko dealer, yang berlaku untuk
kasus dalam pertanyaan Anda.
Calon Partner
Jika saat ini Anda bukan partner listingan kendaraan, tetapi memiliki atau mengelola
Profil Bisnis di Google, hubungi penyedia data Anda untuk mengajukan pertanyaan tentang
inventaris kendaraan Anda. Jika tidak yakin siapa yang mengirim data Anda ke Google, ikuti langkah-langkah di sini untuk mengetahuinya.
Nonaktifkan Listingan Kendaraan
Jika Anda ingin menonaktifkan listingan kendaraan, buka
di sini.
Pertanyaan Lain
Jika ada pertanyaan lain, hubungi vl-support@google.com.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Informasi yang saya butuhkan tidak ada","missingTheInformationINeed","thumb-down"],["Terlalu rumit/langkahnya terlalu banyak","tooComplicatedTooManySteps","thumb-down"],["Sudah usang","outOfDate","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Masalah kode / contoh","samplesCodeIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-07-25 UTC."],[[["\u003cp\u003eCurrent vehicle listing partners can utilize the partner support tool to create new cases and access their case history for assistance.\u003c/p\u003e\n"],["\u003cp\u003eProspective partners should contact their data provider for inquiries regarding their vehicle inventory or instructions on locating their provider.\u003c/p\u003e\n"],["\u003cp\u003eBusinesses looking to disable vehicle listings can find the necessary steps through the provided link.\u003c/p\u003e\n"],["\u003cp\u003eFor all other questions or if current partners have lost access to their Car Center account, contact vl-support@google.com.\u003c/p\u003e\n"]]],["Current partners must create new support cases via the partner support tool, accessible through a provided link, and can view their case history on the \"Support\" page. Each case should address a single issue. Partners should answer case-related questions thoroughly and may include relevant identifiers. They can view, respond, and receive email updates for open cases, and must open new cases for closed issues. If they've lost access they can contact vl-support@google.com. For prospective partners, they should reach out to their data provider.\n"],null,["# How to get help\n\nAll current partners should use\n[the partner support tool](https://carcenter.webapps.google.com/support/cases/create)\nto create a new case. Current partners may reach out to vl-support@google.com if\nthey've lost access to their car center account.\n\nCurrent Partners\n----------------\n\nIf you're a current vehicle listings partner and have a question, you can\n[create a new case](https://carcenter.webapps.google.com/support/cases/create)\nin the partner portal to contact us. From within the portal, you can access your\ncase history from the\n[**Support** page](https://carcenter.webapps.google.com/support/cases/open). To\ncreate a new case, fill in the **How can we help?** box and click **Start** to\ngo to the new case form.\n\nWhen you create a new case, you're asked a few questions that help us better\nassist you. Please answer these questions to the best of your ability.\n\nAfter you open a case, you can view and respond from your inbox or from the\nportal. Whenever there's an update to your case, you receive an email. After a\ncase closes, you can't respond to that case again and must open a new case for\nany future questions.\n| **Note:** Keep each case limited to one issue and feel free to create additional cases as needed.\n\nAnyone that you grant access to your portal account can see any previous cases\nand respond to any open case from within the portal. Each case has a case number\nthat you can reference at any time. Emails we send to you might also have a\nreference ID associated with them. Be sure to include that reference ID, or any\nother identifiers, such as a dealership store code, that are applicable to the\ncase within your inquiry.\n\nProspective Partners\n--------------------\n\nIf you are not currently a vehicle listings partner, but own or manage a\nBusiness Profile on Google, reach out to your data provider with questions about\nyour vehicle inventory. If you are not sure who is sending your data to Google,\nfollow the steps\n[here](https://developers.google.com/vehicle-listings/business-profile/manage-vehicle-listings#manage-through-web-account)\nto find out.\n\nDisable Vehicle Listings\n------------------------\n\nIf you want to disable vehicle listings, go\n[here](https://developers.google.com/vehicle-listings/integration-process/dealer-provider-choice).\n\nOther Questions\n---------------\n\nFor any other questions, contact vl-support@google.com."]]
