新增非同步預訂

「同步預訂」是指即時確認或拒絕的預訂。

非同步預訂是指商家稍後確認或拒絕的預訂。

預訂在供應情形層級指定為同步或非同步。也就是說,在指定商家和服務中,可能會有同步和非同步的可預訂時段。

如要決定合適的導入方式,請先確認您的商品目錄屬於哪個類別:

非同步預訂條件

  • 系統「不」在 Actions Center 上修改非同步預訂。
  • 商家應能透過合作夥伴的線上系統 (例如餐廳的代管面板) 接受或拒絕預訂。不得代表使用者呼叫商家,判斷商家是否接受或拒絕預訂。
  • 不支援商家提議新的預訂時間,必須在原始狀態下接受或拒絕預訂要求。

只啟用同步預訂功能

標準導入作業預設為同步預訂。詳情請參閱「預約端對端整合」說明文件。

啟用非同步預訂

如果部分或所有商家使用的是非同步預訂流程,則必須進行下列變更:

  • 確認模式:現在,供應時段的所有表示法都包含 confirmation_mode 欄位,用於說明該供應時段的預訂確認方式。請為下列項目指定每個供應時段的 confirmation_mode

    • 在供應情形動態饋給中,可在供應情形層級指定 confirmation_mode
    • 在 Booking Server API 方法中,系統會在時段層級指定 confirmation_mode
    • 在 Real-Time Updates API 方法中,confirmation_mode 是在供應情形層級指定
  • 預訂狀態:所有預訂表示法都會包含代表預訂狀態的 status 欄位。推出了三個新的非同步狀態值:PENDING_CONFIRMATIONDECLINED_BY_MERCHANTFAILED。處理非同步預訂的建立、拒絕和失敗時,請使用這些新的狀態值。
  • 預訂更新:所有對預訂狀態的非同步更新,都應透過 Booking Notification API 的 bookings.patch 方法回報。

下圖顯示在一般非同步預訂互動中,確認模式和預訂狀態的使用方式。

圖 1:非同步預訂流程
圖 1:非同步預訂流程
  1. 供應情形動態饋給已更新,現可指定各個供應時段的確認模式。請務必在動態饋給中提供這項資訊,以便我們在預訂流程中盡早向使用者說明預訂的非同步性質。
  2. 呼叫 BatchAvailabilityLookupCheckAvailability 時,我們會傳遞確認模式,在理想情況下要傳回相同的確認模式。確保使用者看到適當的訊息。
  3. 當系統呼叫 CreateBooking 時,我們會傳遞確認模式來指出預期的確認模式。提交非同步預訂要求時,系統會傳回 PENDING_MERCHANT_CONFIRMATION 狀態。
  4. 當商家接受或拒絕預訂要求時,系統會透過即時更新 Booking Notification API 的 bookings.patch 方法更新預訂狀態。如要自動拒絕未即時回應的預訂,請透過相同的即時更新方法執行。

供應情形動態饋給

在供應情形動態饋給中,指定各個時段是同步或非同步。方法是設定新的 confirmation_mode 欄位。

// Mode by which bookings for an availability slot are confirmed.
//
enum ConfirmationMode {
  // The confirmation mode was not specified.
  // Synchronous confirmation will be assumed.
  CONFIRMATION_MODE_UNSPECIFIED = 0;
  // Bookings for this availability will be confirmed synchronously.
  CONFIRMATION_MODE_SYNCHRONOUS = 1;
  // Bookings for this availability will be confirmed asynchronously.
  CONFIRMATION_MODE_ASYNCHRONOUS = 2;
}

雖然在未指定模式的情況下,系統會假設確認模式為同步, 強烈建議您明確指定模式, 以免意外遺漏任何項目所造成的混淆。

非同步

{
  "availability": [
    {
      "merchant_id": "10001",
      "service_id": "1000",
      "spots_open": 3,
      "spots_total": 3,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 4
      },
      "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
    }
  ]
}

同步

{
  "availability": [
    {
      "merchant_id": "10001",
      "service_id": "1000",
      "spots_open": 3,
      "spots_total": 3,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 4
      },
      "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
    }
  ]
}

非同步與同步

{
  "availability": [
    {
      "merchant_id": "10001",
      "service_id": "1000",
      "spots_open": 3,
      "spots_total": 3,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 4
      },
      "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
    },
    {
      "merchant_id": "10002",
      "service_id": "1000",
      "spots_open": 4,
      "spots_total": 4,
      "duration_sec": 3600,
      "start_sec": 1535806800,
      "resources": {
        "party_size": 2
      },
      "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
    }

  ]
}

預訂伺服器

BatchAvailabilityLookup 或 CheckAvailability

BatchAvailabilityLookupResponse (BAL) 或 CheckAvailabilityResponse (CA) 中,傳回與供應情形動態饋給中指定的相同 confirmation_mode,並透過 BatchAvailabilityLookupRequestCheckAvailabilityRequest 傳遞。

BAL-非同步

{
  "slot_time_availability": [
    {
      "slot_time": {
        "duration_sec": "3600",
        "resource_ids": {
          "party_size": 3
        },
        "service_id": "1000",
        "start_sec": "1546458300",
        "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
      },
      "available": true
    }
  ]
}

BAL-同步

{
  "slot_time_availability": [
    {
      "slot_time": {
        "duration_sec": "3600",
        "resource_ids": {
          "party_size": 3
        },
        "service_id": "1000",
        "start_sec": "1546458300",
        "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
      },
      "available": true
    }
  ]
}

CA-非同步

{
  "slot": {
    "duration_sec": "3600",
    "merchant_id": "317652",
    "resources": {
      "party_size": 3
    },
    "service_id": "1000",
    "start_sec": "1546458300",
    "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
  },
  "count_available": 1,
  "duration_requirement": "DO_NOT_SHOW_DURATION"
}

CA-同步

{
  "slot": {
    "duration_sec": "3600",
    "merchant_id": "317652",
    "resources": {
      "party_size": 3
    },
    "service_id": "1000",
    "start_sec": "1546458300",
    "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
  },
  "count_available": 1,
  "duration_requirement": "DO_NOT_SHOW_DURATION"
}

CreateBooking

請務必使用下列可用選項傳回正確的預訂狀態:

// Status of a booking.
//
// Updating booking status does not change the status of the associated payment.
// Prepayment status updates should be done using the PrepaymentStatus enum.
enum BookingStatus {
  // Not specified.
  BOOKING_STATUS_UNSPECIFIED = 0;
  // Booking has been confirmed
  CONFIRMED = 1;
  // Booking is awaiting confirmation by the merchant before it can transition
  // into CONFIRMED status. Only applicable to non-payments Dining or
  // Beauty verticals.
  PENDING_MERCHANT_CONFIRMATION = 2;
  // Booking has been canceled on behalf of the user.
  // The merchant can still trigger a manual refund.
  CANCELED = 3;
  // User did not show for the appointment
  NO_SHOW = 4;
  // User did not show for the appointment in violation of the cancellation
  // policy.
  NO_SHOW_PENALIZED = 5;
  // Booking could not be completed by the async backend due to a failure.
  FAILED = 6;
  // Booking was asynchronously declined by the merchant. Only applicable to
  // non-payments Dining or Beauty verticals.
  DECLINED_BY_MERCHANT = 7;
}

CreateBookingResponse 中,針對 CreateBookingRequest 中提供的預訂匯總時段傳回目前的 confirmation_mode。此外,如果是非同步預訂,請將 status 設為 PENDING_MERCHANT_CONFIRMATION。請確保 confirmation_mode 是使用者的內容,而且「透過 Google 預訂」規定應避免造成使用者混淆。

非同步

{
  "booking": {
    "slot": {
      "duration_sec": "3600",
      "merchant_id": "100001",
      "resources": {
        "party_size": 2
      },
      "service_id": "1000",
      "start_sec": "1546647234",
      "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
    },
    "user_information": {
      "email": "johnsmith@gmail.com",
      "family_name": "John",
      "given_name": "Smith",
      "telephone": "+1 800-123-4567",
      "user_id": "2017492857928759285"
    },
    "payment_information": {
      "prepayment_status": "PREPAYMENT_NOT_PROVIDED"
    },
    "status": "PENDING_MERCHANT_CONFIRMATION"
  }
}

同步

{
  "booking": {
    "slot": {
      "duration_sec": "3600",
      "merchant_id": "100001",
      "resources": {
        "party_size": 2
      },
      "service_id": "1000",
      "start_sec": "1546647234",
      "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
    },
    "user_information": {
      "email": "johnsmith@gmail.com",
      "family_name": "John",
      "given_name": "Smith",
      "telephone": "+1 800-123-4567",
      "user_id": "2017492857928759285"
    },
    "payment_information": {
      "prepayment_status": "PREPAYMENT_NOT_PROVIDED"
    },
    "status": "CONFIRMED"
  }
}

UpdateBooking

在非同步的初始版本中,系統不支援使用者修改現有預訂。使用者應改為取消預訂,並建立新的預訂。

即時更新

如要即時更新供應情形,請指定 confirmation_mode。這適用於下列方法:

廣告空間 RTU (ReplaceServiceAvailability 或 BatchReplaceServiceAvailability)

使用 availability.replace (批次) 方法services.availability.replace 方法,將 Availability 中的 confirmation_mode 設為 CONFIRMATION_MODE_ASYNCHRONOUS

非同步

{
  "extendedServiceAvailability": [
    {
      "merchantId": "1001",
      "serviceId": "12310",
      "startTimeRestrict": "2014-10-02T15:01:23.045123456Z",
      "endTimeRestrict": "2014-10-02T19:01:23.045123456Z",
      "availability": [
        {
          "startTime": "2014-10-02T15:30:00.00Z",
          "duration": "3600s",
          "spotsOpen": "0",
          "spotsTotal": "2",
          "availabilityTag": "1000001",
          "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
        }
      ]
    }
  ]
}

同步

{
  "extendedServiceAvailability": [
    {
      "merchantId": "1001",
      "serviceId": "12310",
      "startTimeRestrict": "2014-10-02T15:01:23.045123456Z",
      "endTimeRestrict": "2014-10-02T19:01:23.045123456Z",
      "availability": [
        {
          "startTime": "2014-10-02T15:30:00.00Z",
          "duration": "3600s",
          "spotsOpen": "0",
          "spotsTotal": "2",
          "availabilityTag": "1000001",
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        }
      ]
    }
  ]
}

非同步與同步

{
  "extendedServiceAvailability": [
    {
      "merchantId": "1001",
      "serviceId": "12310",
      "startTimeRestrict": "2014-10-02T15:01:23.045123456Z",
      "endTimeRestrict": "2014-10-02T19:01:23.045123456Z",
      "availability": [
        {
          "startTime": "2014-10-02T15:30:00.00Z",
          "duration": "3600s",
          "spotsOpen": "0",
          "spotsTotal": "2",
          "availabilityTag": "1000001",
          "confirmation_mode": "CONFIRMATION_MODE_ASYNCHRONOUS"
        },
        {
          "startTime": "2014-10-03T11:00:00.00Z",
          "duration": "5400s",
          "spotsOpen": "1",
          "spotsTotal": "1",
          "availabilityTag": "1000002",
          "confirmation_mode": "CONFIRMATION_MODE_SYNCHRONOUS"
        }
      ]
    }
  ]
}

Booking Notification API

如要以非同步方式更新預訂狀態,則應透過 Booking Notification API bookings.patch 方法進行。

更新狀態時,請務必在 updateMask 中加入 status 欄位名稱。

狀態 說明
CONFIRMED 商家已確認預訂
FAILED 合作夥伴無法向商家確認或拒絕預訂
DECLINED_BY_MERCHANT 商家拒絕預訂
Request:
PATCH https://mapsbooking.googleapis.com/v1alpha/notification/partners/<PARTNER_ID>/bookings/<BOOKING_ID>?updateMask=status

Body:
{"name":"partners/<PARTNER_ID>/bookings/<BOOKING_ID>", "status":"DECLINED_BY_MERCHANT"}

如果預訂失敗,請將預訂狀態設為 FAILED,並指定預訂_failure。如果狀態設為任何其他,系統就會略過 booking_failure

Request:
PATCH https://mapsbooking.googleapis.com/v1alpha/notification/partners/<PARTNER_ID>/bookings/<BOOKING_ID>?updateMask=status&booking_failure.cause="SLOT_UNAVAILABLE"

Body:
{"name":"partners/<PARTNER_ID>/bookings/<BOOKING_ID>", "status":"FAILED"}

電子郵件通知

如果是非同步的預訂,使用者可能會收到五封與預訂狀態相關的電子郵件。

  • PENDING_MERCHANT_CONFIRMATION
  • CONFIRMED
  • DECLINED_BY_MERCHANT
  • FAILED
  • CANCELED