Untuk mendiskusikan dan memberikan masukan tentang produk kami, bergabunglah ke channel Discord Google Ads resmi di server Komunitas Iklan dan Pengukuran Google.
Jika menurut Anda akun telah disusupi dan ingin menangguhkannya, atau jika
Anda memerlukan jenis dukungan lainnya terkait akun yang disusupi, Anda dapat mengisi
formulir Pusat Bantuan Google Ads ini.
Saya melihat tagihan di akun yang tidak saya kenali.
Jika ada tagihan yang tidak dikenal di akun Google Ads Anda atau di salah satu profil pembayaran Anda, Anda dapat memecahkan masalah tersebut.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Informasi yang saya butuhkan tidak ada","missingTheInformationINeed","thumb-down"],["Terlalu rumit/langkahnya terlalu banyak","tooComplicatedTooManySteps","thumb-down"],["Sudah usang","outOfDate","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Masalah kode / contoh","samplesCodeIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-21 UTC."],[[["\u003cp\u003eGoogle Ads accounts that have been suspended can be reviewed by the Google Ads policy team.\u003c/p\u003e\n"],["\u003cp\u003eDisapproved ads can be submitted for a policy review to determine if they meet advertising guidelines.\u003c/p\u003e\n"],["\u003cp\u003eCompromised Google Ads accounts can be reported and suspended via the Google Ads Help Center form.\u003c/p\u003e\n"],["\u003cp\u003eUnrecognized charges on a Google Ads account can be investigated and resolved using the provided troubleshooting resource.\u003c/p\u003e\n"],["\u003cp\u003eFor account-related issues not specifically addressed, users can contact the Google Ads product support team for assistance.\u003c/p\u003e\n"]]],[],null,["# Ad disapprovals and account recovery issues\n\nMy account has been suspended and I don't think it should have been.\n: If your Google Ads account has been suspended, you can contact our [policy\n team](//ads.google.com/nav/login?dst=/aw/overview?supportResource%3Dsuspension_help).\n\nMy ads have been disapproved and I think they are legitimate.\n: If you're having issues with ad disapprovals, you can [submit a campaign for\n policy review](//support.google.com/adspolicy/answer/7501932).\n\nMy account may have been compromised.\n: If you think your account has been compromised and want to suspend it, or if\n you need any other type of support with a compromised account, you can fill\n this [Google Ads Help Center form](//support.google.com/google-ads/contact/compromised_account).\n\nI'm seeing charges on my account that I don't recognize.\n: If you're seeing unrecognized charges against your Google Ads account or on\n one of your payment profiles, you can [troubleshoot the\n issue](//support.google.com/google-ads/troubleshooter/12106395).\n\nAccount-related issue not listed here?\n--------------------------------------\n\nYou can reach out to the [Google Ads product support\nteam](//support.google.com/google-ads/gethelp)."]]
